Just when I thought it's over, that elderly demanded for his change! I was like huh? What change is it now? I explained there isn't any change as i have confirmed the remittance. "Encik, saya bertanya dengan baik tadi. Pada pendapat saya, encik bersikap kurang sopan tau! Maaf kalau kebodohan saya tidak dapat memahami encik!" *stares*
After which the unexpected happened! He took his receipt and threw it right at my face! *There goes my powder and blush.. lol* I imagined myself smacking him at that point which trying to calm myself. Hands were shaking with anger and humiliation. I took his receipt, pushed it back towards him and firmly reminded him that the transfer is completed. I didn't take away any extra cash. I pointed to the amount on the receipt which clearly states the remittance amount and charges which tallied with what he gave, or rather threw on my desk. Customers may always be right but at times, they need to be taught to see their ugly selves!
Headed home that day feeling really down. I could hardly wait to share how terrible I feel with my man. It hurt me more when Phil didn't show any interest in my bad day grumbles. I assumed he was being his nonchalant self as always.
Days went by and I put the episode behind me. Guess what?? This morning, that nasty customer came! He apologised over the unpleasant incident. Somehow my colleague overheard the awkward conversation. She observed us. She told me I was staring blankly at the monitor when he muttered sorry. I was expressionless.
Just how should I take it? Smile at him and say "hey it's ok! no worries.. the next time you want to piss someone off with your rudeness, make sure it's not me??" I do understand that it takes courage to admit our wrongs and mean it when we say sorry. To me, he is just another nasty old man. When I got home in the evening, I received a basket of flowers from my man. That is sweet but I think I deserved some concern from him, the nonchalant one!
No comments:
Post a Comment